FAQ | Shipping & Returns
Where is Oriental Boutique based?
Oriental Boutique is based in Istanbul, Turkey, where our products are designed, handcrafted, and stored. We also operate an office in Reading, United Kingdom, allowing us to efficiently serve customers across the UK and Europe.
Do you offer international shipping?
Yes, we offer worldwide shipping, so customers around the globe can enjoy our handcrafted décor, mosaic mirrors, and wall art.
What are the shipping costs for international orders?
As a limited-time welcome offer, we currently provide free international shipping. This offer may change in the future.
Do I have to pay additional customs or import fees?
We cover customs fees for orders shipped to the United States, Canada, the United Kingdom, and Eurozone countries. For other destinations, local customs duties may apply.
Which shipping carriers do you use?
We ship using reliable international carriers such as DHL and FedEx to ensure safe, secure, and timely delivery.
How long does shipping usually take?
Most orders are delivered within 10 business days. Delivery times may vary depending on your location and external factors beyond our control.
Will I receive tracking information for my order?
Yes. Once your order has shipped, you will receive a tracking number so you can follow your delivery until it arrives.
What should I do if there is an issue with my shipment?
If you experience any issues with your order, please contact our customer support team. We are committed to resolving problems quickly and ensuring your satisfaction.
How do you ensure the quality of your products?
Quality is our top priority. Each piece is carefully handcrafted using selected materials and traditional techniques to meet high standards of durability and craftsmanship.
Do you offer competitive pricing?
Yes. We strive to offer excellent value by providing high-quality handmade décor at competitive prices without compromising craftsmanship.
What is your customer service like?
Our customer service team is friendly, responsive, and always ready to help. We aim to make every shopping experience smooth, transparent, and enjoyable.
What payment methods do you accept?
We accept major credit and debit cards as well as PayPal for secure and convenient checkout.