Frequently Asked Questions
Where are you based?
We are based in Istanbul, Turkey, where our products are manufactured and stored. We also have an office located in Reading, UK, to serve our customers in the United Kingdom and Europe.
Do you offer international shipping?
Yes, we ship worldwide to ensure that customers everywhere can enjoy our products.
What are the shipping costs for international orders?
As welcoming offer, we are now providing free shipping for limited time.
Do I have to pay additional customs fees?
No, we pay customs fees for US, Canada, United Kingdom, and Eurozone countries.
What shipping carriers do you use for international orders?
For international shipping, we utilize reliable carriers such as FedEx or DHL to ensure safe and timely delivery of your orders.
How long does shipping usually take?
We strive to deliver orders promptly. In most cases, you can expect your order to be delivered within 10 days. Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control.
Do you provide tracking information for shipments?
Yes, we provide tracking information for all shipped orders. Once your order is on its way, we will share the tracking details with you, allowing you to monitor its progress until it reaches your doorstep.
What should I do if there are any issues with my shipment?
If you encounter any issues or have concerns regarding your shipment, please contact our customer service team. We will work diligently to resolve the problem and ensure that you receive your order smoothly and without any hassle. Your satisfaction is our top priority.
How do you ensure the quality of your products?
Quality is of utmost importance to us. We carefully source materials and pay meticulous attention to craftsmanship, ensuring that each item in our collection meets the highest standards of excellence
Do you offer competitive pricing?
Absolutely! We strive to provide unbeatable prices without compromising on quality. Our commitment to offering value for our customers sets us apart from other sellers.
What is your customer service like?
At Oriental Boutique, we are dedicated to providing the best customer service experience possible. Our friendly staff is always ready to assist you with any questions or concerns you may have. Feel free to reach out to us, and we will be happy to help.
What payment methods do you accept?
We offer a variety of convenient payment methods, including credit/debit card payments and PayPal.